Students of the Business Administration & Economics Department and the Executive MBA programme of CITY College, University of York Europe Campus had the extraordinary opportunity to attend an online presentation by Mr Babila Bruni, Cluster Director of Human Resources, Mandarin Oriental, Milan (Italy), on how HRM contributes to 'Moments of Delight' at Mandarin Oriental. The numerous audience followed this event both in-person and online as part of the third-year Human Resource Management unit led by Dr Giovanni Serafini.
Thanks to his remarkable experience, Mr Bruni led students through a multifaceted presentation stressing the importance of measuring HRM performance through KPIs and the critical role of teamwork in ensuring seamless delivery of 'Moments of Delight' at the world-class Mandarin Oriental hotel group. Furthermore, the presentation unpacked the relationship between new customer experience-brand identity-employer branding to highlight the importance of talent acquisition and retention. Learning and development, a key component of HR success, was examined and illustrated with varied examples. By the end of the event, students learnt about, among other things:
It was an outstanding event bringing a key industry voice to classes at CITY College, University of York Europe Campus.