FAQs - CITY College, University of York Europe Campus
Κολέγιο CITY College
Main Campus, Thessaloniki, Greece

Library Answers to FAQs

As of June 2021, the Library reopened and moved towards restarting offering to students and staff its in-person services following COVID-19 prevention directives and policies.

Below are some answers to frequently asked questions related to safety issues, access to facilities, services, and resources, help in the library.

If an answer to your query is not included, please send an email at library@york.citycollege.eu and the library staff will be happy to help you.


Safety in the Library

Q. Has the library taken​ any Coronavirus precautions for the safety of users?

Yes, The Library has put in place procedures and policies to limit the spread of the virus. These include:

  • Managed entry and exit to the building premises.
  • The wearing of a face mask is obligatory at all times whilst users are in the library.
  • Self-cleaning materials are available for use. Regular hand disinfection is essential before and after handling print material such as books, journals, and dissertations, using shared surfaces, workspaces, PCs, equipment, etc. 
  • Posted signage is placed to maintain the safety and social distancing in all reading areas and study rooms.
  • Furniture, chairs, and computers facilitate social distancing (1.5 meters at least), and plexiglass barriers were placed at the service desk to help keep users and library staff safe during in-person interactions.
  • Items from the physical collections (books, journal issues, dissertations, etc) must be left at the “Book Returns” shelves upon exiting the Library. They should not in any case be re-shelved or left on workspaces.
  • Use of the library is permitted for individual study and research and not to be used as a socializing place.
  • Anyone with symptoms of COVID-19 must not come to the Library.


Library Services, Spaces & Facilities

Q. What are the library's opening hours?

Now that we have returned to in-person services, we aim to provide our normal working hours and support. Please see the Opening Hours webpage for up-to-date information.


Q. Can I study in the Library?

Yes, the library is open for individual study during semester time and the library staff is here to help you.  See our library Opening Hours webpage for more details.

Please plan ahead to find a free study space and monitor the time you will spend in the working space. Be considerate of others and do not use the library as a socializing place.


Q. Can I use rooms for group study?

You can use the Project Room where a team of 5 students maximum can work on their group project or prepare for their presentation.


Q. Do I have to book a study space with a PC?

No, bookings for computers are not required in the Library. You just need to plan ahead to find a free space with a PC, as there is a heavy use of computing facilities during the semester.


Q. Are study spaces being cleaned?

Extra cleaning is in place, but you will be expected to clean any surface, study space, computer, or printer that you need to touch, before and after use, with the disinfectant supplies provided, and dispose of the used wipes in the nearby bins.


Q. Are the printers and scanners available?

Printers and scanners are available in the Silent PC Room and in the PCs Area of the library on a walk-in basis. Please wash and/or disinfect your hands before and after use. 


Q. Can I store safely my personal belongings in the Library?

Lockers are available for those who wish to keep their personal belongings safe whilst in the Leontos Sofou building, including print items they have issued from the library.

Library lockers are issued from the library services desk on a daily basis and until closing time.


Q. Can I borrow equipment (such as headphones, pens, etc from the library services desk?

Sorry, but for everyone’s safety the library staff cannot lend you any equipment or stationery at the moment.


Q. Does the library have a food and drink policy?

Νo food and drinks are allowed; Bottled water is allowed, however, no one should go prolonged periods without wearing their masks.



Library Resources (Print and Online)

Q. Can I browse print collections?

In the interest of safety, we aim to limit browsing on the shelves and print collections, such as books, journals, and dissertations by strongly advising students and staff to use the OpenABEKT Library Catalogue to find items they require.

If not at the library, you can send an email at library@york.citycollege.eu with the details of the items you require and the library staff will collect for you and you can pick the items up later.


Q. Can I borrow items from print collections?

Reading materials such as textbooks, recommended readings, journal articles, etc) are being provided online wherever possible, but items from print collections are still available for borrowing.


Q. How do I access online resources?

We will continue to implement ways to further support online studying and learning and to provide as many of the resources students need as possible online.

Visit the Electronic Resources and Support webpages to find out what is there for you and how to access these resources whether on-campus or not.

If you require further help or wish to set an appointment for instructional purposes, please send an email to the library staff at library@york.citycollege.eu


Q. Where do I find subject-related information to my studies?

You can use the browse the Subject Resources Guides to see the resources available to support your studies.

Consult the ILC Information Resources guide to see what kind of resources you should use when you are working and selecting material for your project, assignment, or dissertation.

You can also contact the library requesting reference and research assistance at anagnostopoulou@york.citycollege.eu


Q. Is the Interlibrary Request Service available?

Yes, are resuming wider interlibrary loan services. The library will supply PDF copies of book chapters, journal articles, digitize print study pack wherever possible.

Please be prepared for longer waiting times, in particular for print items which have to be quarantined for 48 hours before we can issue them to you.

For further information, please visit the IRS webpages.


Help & Support

Q. Can I get help in the Library?

Staff is available during library opening hours. Please approach the Library Services Desk, whilst at the premises.

Send your question to the library Chat Tool “Quick Question” – and communicate with the library staff in real-time with instant messages (available, from Monday to Friday (12.00-15.00)

Contact us by phone at (+30) 2310 538560 (ext 143)

Or via email:




Q. Will there be support from IT Services?

IT help and support is available at the premises during the week. For technical or log in issues contact directly the Computing Support Services on the 7th floor or report your problem by email at support@york.citycollege.eu


These FAQs are being regularly added to and updated so you can get quick answers to your questions.



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